Need help?
You can contact our helpdesk in a variety of different ways during the working week. Also check out the FAQ section below where your question may already have been answered.
Frequently Asked Questions
Technical info
If you’re having issues progressing the course make sure you have:
- Marked each individual step complete (this should be done automatically)
- Marked the module complete
Once you have completed all the lessons in a module you need to click on the module title and click the entire module as complete. Then you will be able to move onto the next module.
If you still aren’t able to move on please clear your browser cache. More info can be found here.
To run the course you should ensure you have the latest version of Flash on your machine. You can download it here.
Sometimes you may need to ensure your browser is allowed to run flash. The way you do this is dependant on your browser and this handy guide will walk you through enabling flash in the below browsers.
You should also be aware of the browser you use. Firefox tends to work the best, Safari or Chrome are pretty good (though Chrome updates can cause problems) and some users have found Microsoft Edge works well. Sometimes it’s a case of trying them out – o download them click on the below links:
The button is designed to only show if the participant has going through the entire presentation on that topic. Make sure you have interacted with each page. If the problem persits email eCoach (details above).
Sometimes there is a slight delay in the buttons being marked and you’ll find that next time you go on the lesson they are marked complete.
If you’re experiencing a technical issue with the site (logging in, password info of content not playing) please contact Brookwood Global at info@brookwood-global.com
If you have a question linked to the content within the courses please contact the your training provider.
If the assessment wont launch please try using a different browser.
Password and user info
There’s a chance your welcome email has been delivered into your junk folder. If you still can’t find the email then your company firewall may have stopped it. Drop us a line via email and we will do a force send. Email details can be found lower down the page.
To reset/change your password go to the Log in page and click on ‘Lost your password?’ under the boxes. This will send you a link to change your password. If you are having any issues remember that the password was sent to you in an email so simply search for the key terms such as ‘password’ or ‘Brookwood Global’ or *your company name*
There’s a chance your email has been delivered into your junk folder. If you still can’t find the email then your company firewall may have stopped it. Drop us a line via email and we will do a force reset, or set a password on your behalf. Email details can be found lower down the page.
Once you’ve entered your details in the log in page you’ll be redirected to your account page. Your available courses will be shown under your profile. Simply click on the name to begin / continue.
My Certificate isn't showing my name
If your name isn’t showing or is showing incorrectly on the certificate simply go to your account page and click ‘Edit profile’ (under the avatar). Here you’ll be able to add or change your first and last name – this will then be replicated on the certificate.
To access your certificate click the down arrow next to the course name in your Account area.
Issue with course progression
If you’re having issues progressing the course make sure you have:
- Marked each individual step complete (this should be done automatically)
- Marked the module complete